Customer Policy

Refund Policy

At JAYNE VENTURES we aim to ensure every customer is satisfied with their purchase. If for any reason you are not completely happy with your order, please review our refund policy below.

1. Returns

Customers may request a return within 14 days of receiving their order. To be eligible for a return, items must be unused, unworn and in the same condition that they were received.

Returned products must include all original packaging and must not show signs of damage, alteration or excessive wear.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Custom or specially made stage costumes
  • Items damaged after delivery
  • Products returned without original condition

3. Refund Process

Once your return has been received and inspected, we will notify you regarding the status of your refund. If approved, the refund will be processed to your original method of payment.

4. Return Shipping

Customers are responsible for the cost of return shipping unless the product was received damaged or incorrect.

5. Processing Time

Refunds are typically processed within 5–10 business days after the returned item has been received and inspected.

6. Contact

For any questions regarding returns or refunds, please contact us at support@jayneventuresltd.com .